Introduction of Care Navigation tool
🌟 Exciting News! 🌟
Starting 1st November, we will be introducing a Care Navigation tool to enhance how we support our patients.
A big thank you to the members of our Patient Participation Group (PPG) who have helped test the tool and provide valuable feedback.
This innovative tool will enable us to better match each patient’s needs with the most appropriate care pathway—ensuring care is delivered safely, consistently, and efficiently.
As a patient, you shouldn’t experience too much change. We already ask for the reason for your inquiry; this questioning may just become a little more concise and consistent.Â
The clinical pathways have been agreed upon by our practice’s GP Partners. These pathways align with clinical best practice and are compatible with the care you’ve come to know and trust at St Mary Street Surgery.